Customer Testimonials

Pleased with the windows. However communication was very poor from the start we always had to chase them for information. We had no shows and job half finished and we had to chase and get answers regarding what was happening. A pity because the windows look great but we did not need the extra stress chasing up all the time.

Very pleased with the completed job, carried out on time to a very high standard, by two very good joiners.

Everyone we met from Bon Accord glass has been friendly and helpful. The joiners left the house very tidy at the end of each day. The whole installation process was very smooth with minimal inconvenience

Great service from start to finish Joiners worked non stop couldn’t fault them

We had our front windows replace in a large traditional townhouse. No small job, but the service was great, installation process very smooth, and we are left very happy with the quality and finish. A great service all round! Many thanks Bon Accord Glass.

Amazing from start to finish. Can not recommend bon accord enough. Sales team are fab and after sales are fantastic. The workmen are friendly. Would not go anywhere else!

We had bifold doors installed in our dining room. From start to finish the Bon Accord Glass team (sales, planning, engineering, installation and follow up) were very pleasant, professional, supportive, reactive and very hard working. On the day of installation the temperatures were around 22deg. The guys worked nonstop throughout the installation, from first thing in the morning until completion early evening. The professionalism and quality of workmanship was second to none. Also the quality of the product is outstanding. There were only 2 minor snagging issues which were both assessed by a personal visit by the manager. They were fixed in a very short timeframe with no fuss whatsoever. Again an example of Bon Accord Glass professionalism. Absolutely value for money, we couldn’t be more pleased with the overall experience and quality of the end product, ( 5 Star).

I only required one window to be replaced, from start to finish I was dealt with very professionally, everything was explained very clearly as to what to expect at every stage. The two lads who installed the window done an excellent job and every thing was cleared up inside and outside and no cleaning was required by me. They explained how the window operated and showed me the work that the builder would be round to carry out. The builder came in and completed the work leaving every thing once again clean and tidy, payment method was simple and received my guarantee and care package within a day of making the payment. At every stage I was very pleased with the service I received, if I need to replace my other windows or doors at a latter date would have no hesitation in using Bon Accord Glass again and certainly will recommend them to other people.

good job

The service we recieved was second to none, our house was imaculate when they left, they spotted a crack which was not really visilble and replaced it. I would recommend bon accord glass to anyone

Minor issues dealt with in a quick responsible manner, the issue being dirt trapped between the glass panes, inspector agreed and replacement being expedited at the earliest convenience

Very pleased with our new front door and patio doors workmen did a very good and tidy job.

Brilliant service and delivery from Bon Accord Glass......from Graham Gilbert's initial visit to the installation from David Gibson & Jim Forbes. Guys were ready to go bang on 8.00am and very tidy both doing the work and tidying up at end of each day. Highly recommend and delighted with our new windows and doors.

Over last few mths ,we changed windows & door . Both occasions were professional, punctual, polite & tidy, from the sales department , installers, builder, painter & inspector. Delighted with finished result & also know ,should any problems arise , we’ll get as gd a service again .

Great service as always.

A very smooth process from ordering right through to delivery and installation. On site replacement was performed by Dave Gibson and James Forbes both of which were very approachable, skilled and very tidy. Even though they are not the cheapest in town, I would have no hesitation in recommending Bon-Accord Glass for their quality and workmanship

An excellent company to deal with from all the people involved with the process. Your reputation as a top class firm is well deserved. Thank you.

Previous experience of Bon Accord so did not hesitate to use them again to fit new front door. Same installer who had been before and could not fault any aspect of his visit. Very thorough in sanitising all areas he had had contact with including the door keys. If we required future work we would certainly use Bon Accord.

Well coordinated job from start to finish. Good product at a fair price. Workmen polite and accommodating. Would recommend Bon Accord.

From start to finish this was a perfect job. The 2 installers were so helpful, polite and very tidy. Raymond & Robbie did a great job. We would have no hesitation in recommending Bon Accord Glass to all friends and family. Thanks again for a super job. Kind regards Bob & Kathleen.

From start to finish, we found all staff very knowledgeable , concise, very pleasant and supplied the service & workmanship we had hoped for, & within our budget .

Our project comprised the replacement after 29 years of 19 conventional wooden casement windows, 3 doors and 1 patio door with modern uPVC units and a composite front door. The order for the work was placed with Bon Accord Glass (BAG) in mid-March 2020, manufacture was completed in May but installation was delayed until late July due to the ongoing pandemic; an excellent achievement given the various restrictions in place throughout the period. All seven tradesmen who were engaged on the installation worked competently and efficiently completing the work tidily and professionally. We were impressed by the punctuality and work ethic of all joiner, painter and builder tradesmen, leaving no room for any complaint on our part. A couple of minor glitches were quickly and seamlessly remedied. We would have no hesitation in recommending Conservatory Outlet windows and New World doors, and BAG’s installation work to others.

Very professional service

Excellent quality and friendly service.

We've purchased from you before, which was the main reason we came back. Any time we spoke with someone, they were very polite and friendly. The installation guys were running late, and it took us to phone to find out the position, but received a response very quickly. As usual, the overall experience, was as expected and standards maintained since we purchased our first door approx 15 years ago.

First class in all areas! Since my first experience with Bon Accord they will always be my first choice in the area. My French doors and windows were installed two weeks after the survey despite the current COVID issues. Fantastic team!

Excellent from start to finish.

excellent communication,nothing was to much trouble ,great workmen. could not fault any thing. First class job, very confident in them from the first meeting highly recomended john clarke

Organisation over phone was very good and a rep. came to my house to process job. The work men arrived exactly 8am and were very polite and tidy. I have used Bon Accord Glass before and they are very professional and efficient and would recommend them to anyone.

From start to finish everything went smoothly. Richard was our sales adviser. He was so polite and knowledgeable. He didn't give us the hard sell that we recieved from other companies, he was honest and laid everything out and left the decision up to us. We had a few months to wait due to lock down but Bon Accord kept me up to date on what was happening and when they were able to open again. Lesley was great with info on how everything worked ie, where the builders would start and how long everything would take. I am 8 months pregnant and was feeling stressed about the windows and doors getting done so late in my pregnancy, however the joiners were fab, they came in and got cracking, and did a great job on tidying up at end of each day. They worked super hard. The painter was excellent. He did a great job and he also helped me take in my shopping delivery and take toy boxes down stairs for my daughter, he also moved some furniture for me. He really didn't need to but insisted. The builder was super too, very polite and did he job in no time. Thanks very much to Bon Accord. I will definitely recommend to everyone and anyone about the this company.

Quality product at a great price. All contact with the company friendly and professional. Fitters arrived on time and their work was second to none. Delighted with complete package.

we were very happy with the installation, particularly the person who installed the door. He was very helpful and professional.

Good job. Well done.

In the midst of COVID-19 lockdown having looked at my existing dining room door a lot...I decided I wanted to get new French doors for the room. So as soon as things were open at the beginning of June I called and asked for a quote - a sales person came out to talk over the options/colours etc. once agreed, we had a joiner out to do full measurements a few days later - then I got a call to say they would be able to fit on the 17th July. 2 fitters arrived at 8 am as agreed and were gone by 10.35 with no mess, no waste - leaving me with lovely new doors. From start to finish the service was spot on, polite, friendly and efficient from all the people I spoke with and were involved I know it is only a little project but it has made a huge difference to my dining room and I am delighted. Thank you.

Exceptionally professional and helpful throughout the whole process from initial contact to installation. I was kept up to date throughout the whole process. Excellent workmanship. Couldn't be happier.

Already have recommended to friends and family

The sales advisor was great and to the point - I didn’t feel pressured and explained options etc. Raymon and Robert who fitted the windows were lovely, kind and did a great job. The builder was lovely and did too! Everyone I have dealt with has been amazing and so lovely and I would highly recommend. The cleaning after was good, but I did have to go around after to finish (remove excess outside and marks etc). I know they are busy and did spend time cleaning after they finished. Thank you to the workmen - they were really professional and friendly and it really put me at ease. They are a credit to the company!

Very professional service received from the initial consultation, the workmanship and service. Ours was the first job since restrictions were relaxed since lockdown, the staff were particular with additional health and safety measures that had been put in place. A job well done from start to finish and we would have no hesitation in recommending them to family and friends.

This is the first week back after the Covid19 shutdown that Bon Accord was working, and we were kept fully informed of the initial delay and restarting process. The team that arrived to fit 10 windows (in 10 different rooms) were very professional and managed well under new Covid19 working guidelines. This is the third big project Bon Accord have done for us over the last 20 years, and we continue to be very satisfied with their work.

I went to Bon Accord Glass for replacement windows and door because I’d Gone there before for patio doors and had a very positive experience. From the initial contact with Richard, the updates from Lesley and the installation from Roy and Chris, the entire team were a pleasure to deal with. Delighted with the service.

I went to Bon Accord Glass for replacement windows and door because I’d Gone there before for patio doors and had a very positive experience. From the initial contact with Richard, the updates from Lesley and the installation from Roy and Chris, the entire team were a pleasure to deal with. Delighted with the service.

Could not be happier with our new windows and door. Fast, efficient installation and you would hardly know anyone had been the installation team were so tidy. Feels like a brand new home now

Amazing service start to finish. No hassle, tidy, quick. Great professional job.

Very proffessional but easy to talk to and knew their stuff

Work men were really friendly and went above and beyond there job.

All very straightforward from first discussions through to installation.

I ordered a new front door, and the lead time was exceptionally quick, and there was no delay once I had that date. I had a call to confirm the date and time, and on the installation date the 2 joiners turned up on time and quickly set to work. They were so professional, and tidy, as well as just getting on with the job.. I am so impressed with my new front door, it is very good looking, and extremely well made. Its a wild and windy day here and i live on top of a hill, and yet I can hear no noise of the weather outdoors. I can tell already that this new front door is going to make my house very cozy an comfortable, and most importantly I will feel 100% safe and secure. I am so glad I chose Bon Accord Glass for this project, and would definitely recommend them to anyone!

I found the whole process very good. The workmen who installed my garage door were first rate. The advisor who came to my house put no pressure on me. My only niggle might have been the process took longer than I was told but as I was in no hurry it did not bother me. I will certainly use Bonaccord Glass if I need to.

Extremely professional, attention to detail throughout.

two windows fitted lounge and bedroom,lounge two opening upper windows glass put in upside down on one window. company made aware and rectified promptly,.overall happy and pleased with workmanship. thank you bon accord glass.

Very impressed with workers. Arrived just before given time and had job all completed, tidied up behind them within a good time frame. Chatted away but did not stop working whilst they did. Polite and respectful of our home. Very pleased with the completed job.

Our new door was installed by two members of Bon Accord staff, they were well mannered and very professional they arrived on time the workmanship was excellent. We were well informed about the use of our new door and information on out the new keys. We are very pleased with our new door fitted to a high standard which has improved the look of our home. We would definitely use Bon Accord glass again .

This was a big deal to my wife and I changing our windows and doors but there was no need to have any concerns, from initial contact to the end of the process has been seamless, nothing was a problem to any of the Bon Accord employees. Highly recommend them and add that to the quality of the workmanship and product, just by seeing the new windows and doors fitted would be recommendation enough.

Start time changed by company. Fitters had not been informed so turned up at PM instead of 0800 which the company informed me is when they would arrive.

Great job. Thanks to the whole team from start to finish

Can't fault the service, from the sales person through to the installation guys. Punctual and always cleaned up after they were finished for the day. Thoroughly professional from start to finish, great job

We were delighted with our total Bon Accord Glass experience and would thoroughly recommend them to my friends and family, no problems at all.

Sales and installation and final fit , all very professional and quality of product worth the cost. Value for monies spent and very competitive

I would recomend BonAccord Glass to anyone!

Our family have a very good customer experience with Bon Accord Glass over a coupe of decades. Due to the overall quality both pre sale, during the installation and after sales, we would never consider an alternative supplier. We are absolutely delighted with our new door...

First class service

Excellent workers to install windows and doors. First class quality. Everything just perfect. Will recommend.

We used Bon Accord Glass to replace all our windows and front door and are extremely pleased with the end product. The entire process from initial sales contact, timing, installation, finishing and final inspection was handled very professionally. All the staff were a pleasure to deal with and their workmanship was excellent.

First contact with salesman he understood what I needed and on first visit to measure up I felt reassured that I was making the right decision. He was not pushy but confident in his product. There was a slight delay in completing because of lack of scaffolding but the matter was resolved quickly and apologies made. Three windows had the wrong trims but again the matter was resolved quickly and apologies made. The team fitting the windows did an excellent job, worked hard and took a pride in their work. They cleared up when finished and were friendly and considerate throughout. Overall I am delighted with my new windows, they have transformed my flat looking modern and easy to clean (second floor). I would have no hesitation in recommending Bon Accord Glass.

Don't do reviews but l am happy to do this one Right from the start the sales rep explained l could have the windows and doors l wanted the colour choice to style ,so l did and l am very happy with the style colour of both the windows and doors price was fair and worth it for service and goods installation the two man team l had where with no exaggeration excellent they installed my windows and doors quickly and the finished product was excellent they also had to work around the trades who were laying my flooring at the same time and they accomplished this with ease

I recently got Bon Accord to fit new windows and doors at my house and the whole process from start to finish was brilliant - from the initial appointment with Richard through to installation by Dave and Jim, everything was first class.

Just felt I had to let you know how delighted I am with my new windows and doors. I would like to thank Richard for his patience when I visited the showroom with my husband to make my final choices, nothing was too much trouble for him and he steered us in the right direction when making our choices without being pushy. I would also like to thank my two fitters Davie and Jim, when I came home from work I would never have known they had been in the house apart from the fact I had lovely new windows, no mess to tidy up which was a huge bonus after a busy day at work.

Great service - would highly recommend Bon Accord Glass to anyone.

Fabulous installation of my new windows & doors. Cannot fault any of the workmamship or the communication from Bon Accord. Many thanks.

Excellent workmanship and there was no mess. Would highly recommend Bon Accord.

We are very pleased with the whole experience from Bon Accord Glass when