FREQUENTLY ASKED QUESTIONS

When you buy a door from Bon Accord Glass, you will be given 3 keys as standard, but you can always request more at the time of ordering, or have additional keys cut later.

No problem, that’s fine. If you just let the advisor know when you are ordering the product, they will organise this so that the same key works for both doors.

Secured by Design (SBD) is an initiative established by the Police that’s all about improving the security of buildings and their most immediate surroundings to make them safer places to live in.

SBD’s product-based accreditation scheme – the Police Preferred Specification – is the acknowledged standard for those products that adhere to the necessary secure standards of SBD. It includes domestic windows and doors and their accompanying components e.g., locks and hinges.

We’re pleased to let you know that our sister manufacturing company, Conservatory Outlet, is a registered member of Secured by Design. So, it means that most of our products have been tested to satisfy the standard. If security is a significant issue for you, just tell the advisor who you deal with.

3*s is the highest rated door cylinder available now and has been subjected to rigorous testing to check it offers maximum break-in security. We include unique snap-secure technology in our door cylinders, with a lockdown mode, to stop any compromising of the barrel.

It can if you request the inclusion of an egress hinge. This will give you the ability to fully fold back the doors and gain an amazing garden view.

If there is the possibility of creating a large opening at the rear of your house, you could look to have bi-folding doors or sliding patio doors fitted, which will both do the job. You can completely fold back a bi-folding door to give you a full garden opening. The slenderness of the frames in a sliding patio door mean that the glass is central to the design, affording you a fantastic external view. When torn between the two options, just speak to an advisor who can provide further details on them both.

Yes. To make life easy for you, Bon Accord Glass can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local Bon Accord Glass Showroom, so you can enjoy whatever you’ve set your heart on right away.

If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.

Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.

Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.