We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
Bon Accord Glass will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
The complaints handling procedure:
Our contact number is 01224 588944 and is available to take your calls from 9m to 5pm weekdays.
We feel that keeping our customers informed is vital we will do this through each stage of the rectification process.
Our aim is to resolve all credit brokerage related complaints internally. However if after receiving our final position letter or 8 weeks have passed you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
If you want the FOS to look into your complaint you must contact them within six months of the date of our final decision letter.
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Telephone: 0800 0234567
Further helpful information can be obtained from visiting their website at: www.financial-ombudsman.org.uk
Bon Accord Glass Limited is authorised and regulated by the Financial Conduct Authourity. We act as the credit broker and not the lender. We are not paid any commissions by the lenders.
Bon Accord Glass
Bon Accord House
Scotland AB11 7SL
Tel: 01224 588944
All content © 2021 Bon Accord Glass Limited. Registered in Scotland: SC 87148 & VAT No. 296 6116 30.
Registered Address: Bon Accord House, Riverside Drive, Aberdeen, AB11 7SL
Authorised and regulated by the Financial Conduct Authority.