We take any complaints and concerns that we receive very seriously and aim to resolve them efficiently and speedily, the sooner you bring any concerns to our attention the sooner we will resolve them.
Bon Accord Glass will always comply fully with the terms and conditions of our contractual agreement and guarantee as we appreciate and value all our customers.
On receipt of your complaint, whether received by telephone, letter, email or fax, it will be investigated by our Customer Services Department and allocated to the most appropriate department/ person to address and resolve the issue.
The complaints handling procedure:
Our contact number is 01224 588944 and is available to take your calls from 9m to 5pm weekdays.
We feel that keeping our customers informed is vital we will do this through each stage of the rectification process.
Bon Accord Glass
Bon Accord House
Scotland AB11 7SL
Tel: 01224 588944
All content © 2020 Bon Accord Glass Limited. Registered in Scotland: SC 87148
Authorised and regulated by the Financial Conduct Authority.